Shaping your answer in advance is formulating a message according to different customer service scenarios. Especially, if it’s a customer service position we’re talking about. That is, if you know how to talk to people of all backgrounds and tempers, you can be thought of as a pro. What is considered a nice-to-have skill nowadays? I would say that it’s mincing your words correctly. Consider HelpCrunch for a flexible and customizable live chat with all the necessary enhancements for productive work (canned responses included) - it’s available for a free 14-day spin.įinal words The benefits of live chat scripts If you’re eager to put these chatting scripts into action, start with a proper customer communication tool. Streamlining sales and support conversations has never been easier. In our case, all you have to do is choose the right template.Īnd we’re going to provide you with not just one, but 62 templates! Read on and find out what words to say and how. The data is given, you just need to come up with the fitting solution. The whole process is like following a set of instructions or solving a math problem. No, it’s not like launching a space shuttle □ It’s all about knowing what to say and reading the room. A well-thought-out live chat script can help you shovel the tasks as easy as one-two-three. ![]() You chat with a customer explaining how to upgrade their account and another pile of tickets keeps landing in your inbox.
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